Returns are accepted within 30 days of delivery

Items must be:

• Unused and in original condition
• Returned with original packaging, tags, and accessories

Final Sale items are not eligible for return or exchange

To start a return or exchange, email us at goldladybug23@gmail.com

Please include:

• Your order number
• Reason for return or exchange
  

Once approved, we’ll provide return instructions

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect

• Refunds are processed once your return is received and inspected
  
• Approved refunds are issued to the original payment method
  
• Processing usually takes 5–7 business days
  
• Your bank or payment provider may require additional processing time
  
• Original shipping charges are non-refundable unless the return is due to our error

Please inspect your order upon delivery and contact us within 7 days if:

• Your item arrives damaged
• You receive the wrong item
• Your product is defective
  

To help us resolve the issue quickly, please provide:

• Your order number
• Photos of the item and packaging
• A brief description of the issue
  

We’ll gladly offer a replacement, exchange, or full refund where applicable.

The following items cannot be returned:

• Personalized or custom-made products
• Gift cards
• Final Sale items
• Worn or used items that are not defective