At Stars & Vogue, we want you to love every piece you receive. If something isn't quite right, we offer a simple 30-day return and exchange policy with flexible options to suit you.
If you believe your item arrived damaged or has a manufacturing defect, please contact us within 3 business days of delivery. We will review the issue and, where applicable, arrange a complimentary return.
Choose What Works Best for You
1. Free Exchange
Need a different size, length, color, or other available variant?
Enjoy a free one-time exchange for the same product, subject to availability.
- Return the item using your preferred delivery service.
- Share your shipping receipt and tracking details with us.
- Stars & Vogue will cover the applicable return shipping cost.
- The replacement must be for the same product.
- Exchanges are subject to our return-condition requirements and product availability.
2. Store Credit — Get an Extra 5%
Prefer to shop with us again? Choose store credit and receive an additional 5% on your eligible return value.
- Return the item using your preferred delivery service.
- Share your shipping receipt and tracking details with us.
- Stars & Vogue will cover the applicable return shipping cost.
- Store credit is issued after the returned item is received and approved.
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Store credit is valid for 1 months from the date of issue, subject to applicable law.
3. Refund to Original Payment Method
Prefer a refund? Your eligible refund will be issued to the original payment method used for your purchase.
- Return the item using your preferred delivery service.
- Share your shipping receipt and tracking details with us.
- Return shipping amount is the customer's responsibility for a refund.
- Stars & Vogue is not responsible for returns that are lost or damaged during return transit.
- Your refund will be processed after the returned item is received and approved.
- Original shipping charges, taxes, discounts, and promotional amounts may affect the final refund amount, as applicable.
Return Conditions
To be eligible for a return or exchange, items must:
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Be returned within 30 days of delivery.
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Be unworn and unused.
- Be in their original condition.
- Not show signs of wear, damage, alteration, or improper handling.
- Include original packaging where applicable.
- Meet any product-specific return requirements stated on the product page.
We reserve the right to decline a return or exchange if the item does not meet these conditions.
Damaged, Defective or Incorrect Items
If you believe your item arrived damaged, defective, or incorrect, please contact us within 3 business days of delivery.
- Provide your order number and clear photos of the item and packaging.
- Stars & Vogue will review the claim before approving the return.
- If the issue is determined to be a manufacturing defect, damage that occurred before or during delivery, or an error on our part, Stars & Vogue will cover the applicable return shipping cost.
- You will need to return the item using your preferred delivery service and share the shipping receipt and tracking information with us.
- Damage caused by wear, use, accidental handling, water, chemicals, improper care, or normal wear and tear is not considered a product defect.
Once the issue is verified and the item is received, we will provide the appropriate resolution.
Non-Returnable Items
The following items are not eligible for return or exchange:
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Final Sale & Clearance Items — Items explicitly marked as “Final Sale” or “Clearance” at the time of purchase.
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Promotional & Free Items — Items provided free of charge or included as part of a promotional offer.
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Personalized & Custom Jewelry — Jewelry made or modified specifically according to the customer’s personalization or customization request.
How to Start a Return or Exchange
To start a return, you can contact us info@starsandvogue.com
If your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
